Frequently Asked Questions
These are questions that have been frequently asked over the last number of years. If you do not see an answer to your question(s) please e-mail us at firstname.lastname@example.org
You bet. Plaese contact us and we can discuss volume discounts. We can also set up a custom coupon code so that the members of your team or league receive the same discount when ordering separately.
How long will it take for me to get my bat?
Current lead times are on the top of every page. If you are still in doubt or have a rush delivery, please contact us. Bulk orders will take longer and will be discussed at the time of order.
What forms of payment do you accept?
We accept, Visa, MasterCard, AMEX, Check, Money Order, Wire Transfer or Cashier's Check. We can process credit cards and money orders and cashier's checks immediately. Checks drawn on Canadian banks will need 3-5 business days to clear. Checks drawn on US banks will need 10-15 business days to clear. If you require any further information on check clearing, please ask prior to ordering and paying this way.
Do you offer a warranty on your wood bats?
No we don't. Please refer to our Warranty, Refund & Returns page. A couple of points; make sure the label is facing up or down at contact and that you use the barrel. This will increase the longevity of your bat(s). You may hit a ball off the end of the bat on a swing or get jammed and the bat may not break on that particular swing, but may affect the bat to the point on the next swing it may break; even though you hit it on the barrel. Please be aware of this prior to sending us an email.
Do you offer a warranty on your Maple Composite Bats?
Yes, we do. These come with a 90 Day Warranty from the date of purchase. You will need your receipt to initiate the replacement process.
How is my Credit Card charged?
We are a Canadian company, therefore at this time we charge in Canadian Dollars. You have the ability to convert your order total into US Dollars to give you an very close approximation to what you will actually pay. We will charge your order for the exact amount if you chose to keep the currency in Canadian Dollars.
Can quantity discount codes be used on sale items (eg. Bat Bundles)?
How many coupon codes can I use per purchase?
You are only able to use one per order, and as with all of our sales or group pricing, you are unable to combine offers.
Can I get my name or signature on my bat(s)?
Personalization is available. You can either choose to have it personalized with block letters or your signature. In order for us to engrave your signature on the bat(s) we will need a scanned image (using a black marker) of your signature. Please arrange this with us after placing your order. If you choose not to select either to have your name or signature engraved on the bats, all bats will be engraved with model #, type of wood and length of the bat. This is part of our company policies.
Can I get my team logo on a bat?Yes, this can be done. We will either need ar logo emailed to us for engraving. An .eps file is the best format to work with. If you team/association or company does not have one we will need to have it converted. Customer will be responsible for all applicable charges.
Why do you cup bats?
There are two reasons why we would cup a bat. The first reason is to get the bat to a proper length to weight ratio. Second, cupping a bat makes the bat feel more balanced. We cup to weight. If you request a 33/31 we will weight the bat and see if it needs to be cupped or not. If you request your bats to be cupped there is a $2.00 charge per bat. This option is not available in the checkout process, but your order total will reflect the request.
How do I know how heavy my bat is?
You can choose the weight during your ordering process. We will ensure that your bat is +/- 0.8-1.0oz
What kind of wood do you use?
We use Maple, Birch and Ash. All of our stock is considered Pro Stock. Our suppliers also suppliers are trusted throughout the bat industry and all of them supply MLB manufacturers.
Does Prairie Sticks sponsor teams, schools or tournaments?
Yes we do. We started this company on the basis of giving back to baseball and to see the game played with wood bats again. Please call or e-mail, as there are many different options that may we have to suit your situation. We do receive many requests over the course of the year, we are not able to help everyone out.
If I don't see a model that you stock can you custom make it for me?
Yes we can. You will need to send us the bat to trace and copy. There is no charge to do this if you order 6 or more bats of the trace. If you order less than 6 bats, there is a $35 charge to trace and create a template of your bat. The bat you send us will be shipped back to you in your shipment. The bat must be in one piece.
Do you send out free demos?
Sorry, we don't.
What colors do your logos come in?
Take a look on the Custom Bat Builder. We have 9 different ones.
If there is a color that you don't normally stock can I still request that color?
We can, there is a minimum volume required however. Please inquire.
Do you manufacture your own bats?
Yes we do. We sort the wood for weight, straight grains to ensure the bat(s) you receive are of the best quality. Other companies out source their manufacturing, but this does not give them the attention to detail and quality control as they are relying on someone else to produce their product.
What is a souvenir/novelty bat?
A novelty bat is a bat made from an inferior billet or a billet that is too heavy to make a saleable bat out of. We make novelty bats and sell them to individuals, companies, schools, etc. who present them as awards or gifts. Please e-mail us as to what you are looking for and we can meet your request that way. Novelty bats are less expensive than our cusotm bats. We will do our best to meet your length requirements.