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Returns
Please contact us within 24 hours if you received the wrong item or there was an error in your order. We will promptly look into your situation and rectify it it. If an order was placed in error, the shipping charges both ways (on an exchange) will be the responsibility of the purchaser and a restocking fee of up to 20% may apply. If you have another issue with your order, please contact us immediately after receiving your order. If a return is necessary for any other reason, return shipping charges may be reimbursed via our least expensive method and refunded as a store credit; please contact us prior to shipping back anything to ensure you will be reimbursed and what the reimbursement amount will be if anything. We may provide you with a return label. If you fail to return your order within 21 days of receiving your order, customers will be responsible for covering shipping costs to return/exchange the item. Unfortunately, we are not able to accept any returns after 30 days after receiving your order.
Custom Bats
Our Custom Bats are made to your specifications when you design the bat. Custom Bat orders are not able to be cancelled after they go into production. Please check your email address used for the Order Confirmation. The Order Confirmation email is the same one we receive and use to produce your order. If you notice any errors for any reason, or need further clarification please reply to that same email with any changes. We are not responsible order errors that were not brought to our attention to fix, change or modify the order. If there is an issue, please contact us within 24 hours of receiving your shipment. We do make the occasional mistake (we do have humans working for us!) and while we strive for perfection, sometimes we come up short. In these cases, our policy is to have the custom bat with the mistake returned and we will send out a corrected bat ASAP with shipping charges covered by us both ways. If you decide to keep the bat with the error, we will not send out a free replacement; instead we will issue you a credit up to 25% of the cost of the original bat. If you fail to return your order to us within 21 days of receiving your order, customers will be responsible for covering shipping costs to return/exchange the item. Unfortunately, we are not able to accept any returns after 30 days after receiving your order. All returned bats must be unused and in it's original packaging.
Differences in Actual Finishes vs Bat Customizer
We have spent a substantial amount of time fine tuning our bat customizer to match as best as possible all of our stain colors and other finishes. Each piece of wood is different and each species is different in how it takes on stain or is flame treated. Everything is done by hand and this means there could be discrepancies from the the actual physical bat with what can be replicated on a desktop or phone. Differences in screen contrast and brightness can also play a part in different looks from the customizer to an actual bat. These discrepancies are part of the bat making process and working with a natural product. Each bat is unique unto itself.
Cosmetic Blemishes
Bats with micro cosmetic blemishes that happen during the normal occurrence of manufacturing will not be replaced or refunded. If you believe your bat(s) were damaged during shipping please contact us immediately after receiving them.